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FAQ- Sending Rakhi Gifts Online

FAQ - Frequently Asked Questions

  1. What is Aarav Rakhis - www.Rakhiz.com? Aarav Rakhis is an online shopping portal offering a wide range of products. The portal is best known for selling Rakhis. We deliver Rakhi Gifts, Designer Rakhi, Rakhi Pooja Thali, Rakhi Gift Hampers with Sweets, Chocolate, Dryfruits and other products across the world. By visiting the site, you can select the products and can choose the place to deliver them. Your selected products will be delivered to your specified address within the given time frame.
  2. Can you accept orders through phone or fax? Sorry, but currently we are accepting the orders placed through our website online. Keeping your security and service quality in mind, we do not accept orders from phone or fax. If in future, we enable this service, we will inform you.
  3. Will the items delivered be the same as shown on website? At Aarav Rakhis, we try our level best to deliver you what you have selected. Therefore, in most cases, you will get the same item that you have selected. Still, we reserve the rights to deliver a similar or alternative product in case of unavailability of the product selected by you.
  4. From where you purchase the items?We purchase the items directly from the manufacturer. While receiving the products, we do in-depth scanning to make sure that all products are received with utmost quality. We have our link with some leading manufacturers and thus ensure the quality products.
  5. How much time do you take to deliver my items?Depending upon your order location, the items will be delivered within 2 to 7 working days.
  6. Is my payment details such as Credit Card / Debit Card / Bank Account Details secure?We use the most secure payment methods and encryptions to make your payment safe and secure. All payments are accepted through SSL Security Protocol. Also, we never share your personal details with any third parties.
  7. How to track my order?You can track your order by visiting our site. Login to your account and you will find the current status of your order.
  8. Can I send a greeting message with the Rakhis?Yes, you can send a message to the recipient with your gift. To do this, type the message in the "Message” box while preparing your order. We will send the same message with the delivery box.
  9. Do you send rakhis in all countries of the world?Yes, we are delivering to almost every country of the world. You can send your items from any country to every country. Still, there aer some countries where our delivery service is not available. To see the countries where we deliver, see our list of countries on our website.
  10. How to order from your website? To order an item on our website, simply follow the below mentioned steps:
    1. Browse through the products or search for the product you wish to buy.
    2. If you want to purchase a particular item, click "Add to Cart” button shown against the product.
    3. If you wish to add more items, click on "Add More Items” buttons and follow step ‘a’ and ‘b’.
    4. After selecting your items, click on the "Checkout” button.
    5. Submit the recipient information you wish to deliver your items to, and also enter the billing information. You can also enter a personal message in the box provided.
    6. After finishing, click the "Submit Order” button. You will be taken to the payment page where you can enter your payment information.
    7. Wait till "Order Confirmed” message appears.
  11. How to make payment on your site?We accept all types of payment modes including Credit Cards, Debit Cards, Internet Banking, Cheques and Demand Drafts.
  12. What are the price components?The price mentioned is a sum of the cost of the product and delivery charges.
  13. How can I cancel my order?We do not entertain order cancellation. Once the order is placed, it cannot be cancelled.
  14. What is the recipient address is incorrect or the recipient is not available?In such case, we will inform you immediately. You may change the recipient address within 12 hours. After the order is dispatched and recipient is not available, we may ask you to provide alternative address. In such case, additional delivery charges may apply.
  15. What are your shipping charges?The shipping charges are applicable on all items you purchase from us. To know about our shipping charges, click "Calculate Shipping”.
  16. What if I receive a damaged or defected item?If you receive a damaged or defected item, you may get it replaced. Once we receive your concern, we will pick the item from your location and deliver a new item.
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